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Egypt’s NTRA doubles fines for poor quality services

Egypt’s NTRA doubles fines for poor quality services

ArabFinance: Egypt’s National Telecom Regulatory Authority (NTRA) has doubled the fines given to operators offering poor quality services, Daily News reported.

The move comes as part of the authority having introduced several measures to raise the quality of services provided to users.

The fine is applied to a drop in services below the specified standards.

Recently, the NTRA has amended the penalties list for the quality of telecommunications services provided by operators. Operators working in the Egyptian market were notified that they should start implementing the new sanctions regulation in the second half of 2021.

The authority has also set up a new mechanism to monitor the time for resolving users’ complaints on the quality of telecommunications services.

Accordingly, fines will be applied for complaints that exceed the maximum time specified for resolution according to the type of each complaint.


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