Arab Finance: Egypt’s offshoring services exports reached $5.2 billion in 2025 as international technology and business services providers expanded their operations beyond Cairo and increased their investment in artificial intelligence-enabled delivery, as per an emailed press release.
The sector now comprises 252 companies operating 282 global delivery centers, including 177 multinational firms. Together, these businesses employ more than 195,000 specialists across customer operations, digital services, information technology, and other technical fields.
The industry’s growth was highlighted during Prime Minister Mostafa Madbouly’s tour of Teleperformance (TP), Concentrix, Vodafone Intelligent Solutions (VOIS), and Sutherland facilities in Alexandria. The four companies collectively employ nearly 15,000 specialists in the city, providing technology, digital, and business services to international markets.
Madbouly was joined by Minister of Communications and Information Technology Raafat Hindy, Alexandria Governor Ahmed Khaled Hassan Said, and Information Technology Industry Development Agency (ITIDA) CEO Ahmed Elzaher.
“The offshoring industry stands as one of the most promising pillars of the Egyptian economy, and the government is heavily relying on it to achieve a major breakthrough. The continued expansion of global industry leaders—demonstrated by fresh capital investments and growing workforces—reflects Egypt's firmly established position as a premier global hub for IT and business services. This growth is the direct result of our sustained efforts to create a supportive business environment, invest in high-demand digital skills, and offer multilingual, export-ready capabilities at highly competitive costs,” Madbouly said.
“The state is fully committed to nurturing the growth of the ICT sector and extending its benefits across all governorates to unlock high-value employment opportunities for our youth. By expanding world-class delivery operations into cities like Alexandria, we are giving global enterprises access to our vast pool of highly qualified, multilingual talent. The government will continue to work side-by-side with international operators to provide an enabling ecosystem that accelerates digital service exports, drives foreign currency inflows, and reinforces Egypt’s standing as an international offshoring hub,” the Prime Minister added.
The expansion is being pursued under policies led by the Ministry of Communications and Information Technology (MCIT) and ITIDA. The strategy seeks to increase digital service exports while moving the industry beyond conventional back-office activities into specialized operations incorporating generative AI, automation, and other digital tools.
“The expanding operations of global companies across Alexandria reflect the momentum of Egypt’s offshoring industry and its evolution toward higher-value digital services and specialized capabilities,” said Hindy. “Our strategy focuses on leveraging Egypt’s talent pool, multilingual capabilities, and digital infrastructure to expand the industry's footprint beyond Cairo, creating high-value employment across governorates while strengthening the resilience of our global delivery platform.”
Egypt’s labor market receives around 750,000 university graduates annually, providing companies with a large recruitment base. Multinational technology groups are also extending their local activities into technical fields such as semiconductor and integrated circuit (IC) design, automotive embedded software, and research and development (R&D).
“Alexandria shows how Egypt can expand its offshoring footprint by bringing global companies closer to highly skilled regional talent,” said Elzaher. “Geographic diversification is no longer an operational choice—it is a driver of competitiveness, scalability, and resilience. A broader delivery footprint gives companies wider talent access and the flexibility needed to scale, and ITIDA remains committed to supporting global investors at every step of their growth journey across Egypt.”
Alongside the industry’s geographic expansion, Egyptian teams are handling a wider range of operations, including accounting and financial processes, human resources, fleet management, data processing, enterprise IT services, and technical support. Companies are simultaneously incorporating generative AI and automation into their local delivery systems.
TP employs approximately 26,800 people across Egypt and generates 90% of its local revenue from exported services. Those exports amounted to €280 million in 2025 and are projected to reach €344 million in 2026.
The company operates four delivery centers in Alexandria with more than 4,000 employees and plans to create another 18,000 jobs across Egypt over the next three years.
“Egypt is a strategic pillar of TP’s growth and global delivery strategy,” said Mohamed Tawfik, General Manager Africa, Teleperformance. “By combining Egypt’s exceptional talent with AI, digital transformation, and world-class delivery, we aim to strengthen the country’s position as a leading global hub for BPO, tech services, and investment.”
Concentrix, meanwhile, employs 24,500 people across 13 centers in Egypt and generates nearly 99% of its local revenue from services delivered internationally in as many as 13 languages. The company plans to invest $1 billion locally over four years and expand its Egyptian workforce to 35,000 by 2028. It is also incorporating generative AI into its digital operations.
“Egypt possesses exceptional capabilities that position it among the world’s leading and most preferred destinations for technology hubs and advanced digital services,” said Amr Sobhy, President, Concentrix Egypt. “At Concentrix, we are proud to contribute to this vision through our continued investment in people, technology, and innovation, and we remain committed to helping unlock Egypt’s full potential as a global center of excellence for digital transformation, technology services, and sustainable growth.”
VOIS has 9,500 specialists in Egypt, accounting for roughly one-third of its global workforce and making the country its second-largest operating base. The company expects to generate €200 million in service exports during the current financial year.
Its Alexandria center employs 1,100 specialists providing customer care, core digital services, shared services, and enterprise transformation capabilities to markets worldwide.
“We are honored to host H.E. the Prime Minister of Egypt and H.E. the Minister of CIT at VOIS Egypt’s Alexandria office,” said Amira Nagy, CEO of Vodafone Intelligent Solutions (VOIS) Egypt. “The visit reflects the strength of Egypt’s vision in establishing the country as a global offshoring hub. VOIS Egypt is proud to play a pivotal role in exporting world-class capabilities, creating sustainable high-skilled employment, and empowering the next generation of digital talent.”
Sutherland has recorded its largest local expansion in Alexandria, where its workforce has grown from 65 employees in 2010 to more than 6,000. The city accounts for over 70% of the company’s total workforce in Egypt.
Operating in 16 languages, its Egyptian teams provide business operations, fleet management, and technical support services to international companies, including clients in the energy and oil and gas industries.
“Egypt is a strategic hub for Sutherland, with a strong and growing talent base that supports our clients and operations around the world. We remain committed to investing in talent in Egypt, creating high-quality career opportunities, and contributing to the continued growth of the country’s technology and global services sector,” said Mohamed Elkiki, Senior AVP Service Delivery - Sutherland Egypt.
